Answers,
upfront.

We ship to all 50 US states via USPS and UPS, from the USA, in discreet, protective packaging.

As soon as your shipping label is printed, your order page shows the tracking number with a link to the carrier, and we email it to you.

Friday orders placed before 2:00pm ET with Next Day shipping will likely be delivered on Monday, and Saturday orders placed before 11:00am ET will likely be delivered on Tuesday, due to carrier limitations. Carriers do not deliver on Saturday or Sunday.

Yes, any time before dispatch. If your order has already been dispatched, please refer to our refund policy.

If possible, reject the parcel and contact customer service immediately.

Visa, American Express, Discover and Apple Pay.

Nothing is charged when a card is declined. Most declines come from the card’s bank as a security check: call the number on the back of your card to approve the charge, then try again, or use another card or Apple Pay.

Yes. Card details are entered in secure payment fields from our payment processor and are never stored on our servers.

Every batch is HPLC-verified to exceed 99% purity and confirmed for identity by mass spectrometry, through an accredited (ISO 17025) independent third-party laboratory. If a batch does not meet the threshold, it is not released.

Yes. Each production batch is documented with a Certificate of Analysis tied to its exact lot, recording identity, purity and the methods used. Find your certificate.

Keep material cold and away from light on arrival. Lyophilized powder is stable short-term at 4°C; for long-term storage, freeze at −20°C or below.

All Helio Peptides materials are supplied strictly for laboratory and analytical research. They are not drugs, supplements or foods, and are not intended for human or veterinary consumption, diagnosis, treatment or prevention of any disease.

You have 15 days after receiving your item to request a return. Items must be unopened and unused, in their original packaging, with a receipt or proof of purchase. Contact info@heliopeptides.com to start a return; if accepted, we send a return label and instructions.

We notify you once your return is received and inspected. If approved, you are refunded automatically on your original payment method within 10 business days.

Please inspect your order on arrival and contact us immediately if anything is defective, damaged or wrong, so we can evaluate the issue and make it right.

Sale items and gift cards cannot be returned, along with hazardous materials. Please get in touch if you have questions about a specific item.